New call back feature for Fraud & Disputes support for your HCFCU card.
In an effort to provide a better cardholder experience, a new call back feature has been implemented on phone lines directed to the Fraud and Disputes teams. Callers are now offered the option to enter their phone number to receive a call back from an advisor during periods of long hold times. It is important to note that since the caller may provide a phone number that is not associated with the account, it will be necessary to ask for additional verification when we call back. Full verification will be required once the account is located.
Callers hear the following message:
“Your estimated wait time is X minutes. We would like to offer you the opportunity to reserve your place in the queue and have someone call you back, eliminating the need for you to remain on the line. To reserve your place in the queue and have the next available agent return your call, press 1”
Debit Card fraud just became a bit easier to fight with HCFCU. Introducing, Card Alert Notifications, sent to members via text messaging or via a phone call to your primary number on your account. Save “33748” into your phone’s contact list, along with “877-230-3179” to be displayed as HCFCU Auto Notices.
HCFCU works hard to keep members safe and offers several services to help assist the fight against fraud. Our EMV debit cards help secure your transactions at the point of sale. Enroll to receive eAlerts, to notify you when a deposit or withdrawal was made on your account along with low balances. eAlerts can be sent to you via email and text messages. Don’t forget to enroll your HCFCU Debit/ATM MasterCard in MasterCard SecureCode to help prevent unauthorized online purchases.
All of these amazing services offered by HCFCU can only help ease the chance of fraud. These services are automated and electronic and work 24/7/365 however they cannot prevent user mishaps. In order to fully secure your account or card information be sure to follow some of these practices when it comes to your debit card as well as other account information:
- Never give your card number to another individual – you are authorizing them to make purchases.
- Never allow for your card number to be stored in another individual’s account – like Amazon, Best Buy or other merchants, you can save your credit card information for future use. If this is not your account and you have no control of the password or usage you could be leaving yourself open to unexpected or unauthorized charges.
- Never enter your card number into an unknown website or unsecured website – these could be fraudsters trying to obtain your info or the unsecure site could be susceptible to hackers.
- Never write down or send your card number via email, text message or other unsecured electronic means – someone can hack the email, pick up the phone (or wrong number) and get your card information.
- Never give your card number or personal info to someone over the phone without confirming the identity of the individual or company.
- Never provide your card number or personal info to unknown individuals or “shady” businesses – they could be fraudsters trying to obtain your info or could be looking to scam you or take your identity.
- Be observant of card skimmers on ATMs or Gas Station Pumps – Some skimmers can take your card information without you realizing, as well as obtain PIN info.
Click here to learn more about Debit Card Fraud Notifications.