New call back feature for Fraud & Disputes support for your HCFCU card.
In an effort to provide a better cardholder experience, a new call back feature has been implemented on phone lines directed to the Fraud and Disputes teams. Callers are now offered the option to enter their phone number to receive a call back from an advisor during periods of long hold times. It is important to note that since the caller may provide a phone number that is not associated with the account, it will be necessary to ask for additional verification when we call back. Full verification will be required once the account is located.
Callers hear the following message:
“Your estimated wait time is X minutes. We would like to offer you the opportunity to reserve your place in the queue and have someone call you back, eliminating the need for you to remain on the line. To reserve your place in the queue and have the next available agent return your call, press 1”
HCFCU is excited to announce the final phase of our EMV implementation with our newly designed chip enabled MasterCard Credit Cards.
Current credit card holders will begin seeing their replacement cards in the mail this week. We ask that you activate your new card upon receipt. Old cards will be deactivated within 2 weeks after you receive your new card. To activate your new credit card – call the phone number printed on the sticker located on the front of the new card from your primary phone number on file, or log onto GoToMyCard.com and click “activate card” located at the top of your profile.
If you have not used GoToMyCard, you’re missing out on some convenience! It is easy to register with GoToMyCard.com and activate your new credit card after you confirm some identifying information. You will have 24-7 access to make online payments, set up recurring payments, check your balance, review transaction activity, and much more!
If you have any questions about your HCFCU credit card, please don’t hesitate to contact the credit union at 713-755-5160.