Disputes

Rest assured, your credit union is committed to providing you with the most friendly and efficient service possible while also keeping you safe from the criminals attempting to defraud the system and compromise your financial identity. Please be aware that HCFCU does not request card numbers, account numbers or PIN numbers from members via e-mail, text or phone.

It’s important to safeguard your account information, debit/credit card numbers, PIN or other passwords from thieves or individuals looking to obtain your information. This includes not writing your PIN on your cards, looking out for suspicious ATMs, self-checkouts and/or pay-at-the-pump locations, not replying to suspicious emails or phone calls and monitoring your account activity regularly. You can further protect yourself while shopping online by registering your cards with MasterCard Secure Code and following the tips here.

It’s Me 247 online banking, text alerts, e-alerts and eStatements are great tools to help conveniently monitor your account activity and provide some added security to your account. Please report any suspicious transactions you find immediately. If you are not enrolled in online banking, text alerts or e-alerts – contact an MSR today.

If you feel that your payment card information may be at risk, please do not hesitate to contact us as follows:

(833)541-0777 for HCFCU credit cards

(866)664-9364  for HCFCU debit cards

If your debit card has been blocked or you received communication from our fraud department to verify transactions occurring on your debit card, contact our fraud team at (800)889-5280.

Credit Card Disputes
To report unauthorized charges on your credit card, please call 833-541-0777 or log into your credit card manager and initiate your dispute online. If you have received an alert regarding possible fraudulent activity on your credit card, please make sure to have the case number provided in the communication you received.

Debit Card Disputes
To initiate a dispute for unauthorized charges on your debit card, please call (800)808-6402.

ACH Disputes
To initiate a dispute for unauthorized ACH transactions on your account click here.