Bank Safely From Home
At this time, the safest way to access your credit union is with our self-service tools that give you control of your money from home. Just sign-in online, or through the mobile app, and access your accounts 24/7. You can also reach our team during regular business hours at 713-755-5160. You can also use our audio response system to ‘bank by phone’ by pressing option 2. Stay on top of it all with access to your financials from your mobile phone with HCFCU’s mobile app & It’s Me 247 Online Banking.
Ways to access HCFCU:
- Check your balance, transfer funds, make a loan payment, and open a new account. (Online Banking, Mobile App, & Phone)
- Pause your debit card, deposit checks, make a credit card payment, request an advance on a loan, or ePay your HCFCU loans. (Mobile App & Online)
- Make changes to your membership, inquire about membership or a new account, get a debit card, or create a wire transfer. (Online, Email, & Phone – Opt 3)
- Speak to someone about your ability to repay loans, apply for a new loan, or an existing loan increase. (Online, Mobile App, Email, & Phone – Opt 4)
- Pay bills, set up account-to-account banking transfers, and transfer funds person-to-person. (Online Banking/Mobile App + Bill Pay)
Help keep your accounts safe.
With fraud on the rise, here are some things you can do to remain vigilant:
- Never give out personal information without first confirming the source, even if the request appears legitimate. We will never ask you for information unless you’ve requested services or attempt to sign-in to your account.
- Never give out your online banking password or user id. Only enter this information into trusted and known sources. Only allow reputable apps to gain permissions to your online banking information.
- Enroll in eAlerts & Text alerts to notify when transactions occur to your accounts. Turn on card transaction alerts to receive notifications from the mobile app when a debit card transaction occurs.
- Monitor your financial accounts and credit report for suspicious activity.
- Enroll in monitoring services from the bureaus to spot signs of potential fraud.
- Report fraud immediately. If you’re concerned about your account transactions, or changes you notice, contact us directly.
- Do your research before clicking on links from unknown sources on websites, emails, text, or social apps.
- Verify any businesses or charities you plan to transact with before handing over your payment information.