Best Member Experience

HCFCU wins MemberXP 2021 Best of the Best award

Houston, Texas, March 2021 – MemberXP, a member experience solution from CU Solutions Group, has named Harris County Federal Credit Union one of their 2021 Best of the Best award winners in 3 different categories. Provided recognition by member feedback for Transactions, New Membership, & Member Care Experiences.

The coveted Best of the Best award is given each year to credit unions that have consistently provided exceptional member service, as reported by their members. Only the highest-performing credit unions utilizing the MemberXP platform receive this honor. The Best of the Best award is independently granted by MemberXP based on specific and rigorous criteria. Considering the extreme challenges of delivering extraordinary member service during a nation-wide pandemic and economic crisis, this year’s award winners reflect some of the most agile and responsive credit unions. 

MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels, then deliver that data on an intuitive dashboard. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online, or in-branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.

With 70 years of experience and 20,000 strong, HCFCU members have come to expect a financial institution that respects them and works in their best interest. We’re proud of the team at HCFCU for making that possible for our members. Gilbert S had this to say about his recent experience, “The process to obtain funds quickly for home repairs was very easy. I have been a member of the credit union for over 35 years. It makes me feel good knowing that I can get quick cash in a time of need.” Annette L also agrees with this statement taken from a recent survey, “I have been an HCFCU member for many years. My loan officer(s) have been straightforward and willing to lend a helping hand. Although I no longer reside in Houston, HCFCU takes care of all of my banking needs. Keep Shining HCFCU ☀️.”

“Throughout the last year, credit unions have once again shown they are willing to go above and beyond to connect and serve their members, no matter the challenges,” said Dave Adams, president, and CEO of CU Solutions Group. “Every year, the Best of the Best awards turns our attention to the trailblazers in our industry that are truly dedicated to delivering brand-defining experiences and unparalleled member service dedication.”


About Harris County Federal Credit Union

Thelma Joyce Alsup—a hard-working employee in the sheriff’s department—established Harris County Federal Credit Union in 1951 with the commitment of providing affordable loans with reasonable interest rates for all county employees. We have continued this tradition for over 70 years by providing fantastic service and unbiased financial advice to Harris County Employees & their families. For more information on our history, visit hcfcu.com/history. Are you looking to join the HCFCU family? Visit hcfcu.com/how-to-join!

About CU Solutions Group

Headquartered in Livonia, Mich., CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance, and strategic advisory. The organization is home to national credit union-focused brands, including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease, and Performance Pro. The company has more than 100 investors comprised of credit unions, credit union leagues, and credit union system organizations and maintains strategic partnerships with Intuit TurboTax®, GSTV, and CU Risk Intelligence. For more information, visit CUSolutionsGroup.com.

About MemberXP

MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform, and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and Canada, ranging in asset sizes from $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at MemberXP.com/best-of-the-best-award/

 

 

 

 

Harris County FCU Letter for 2021 Best of the Best Awards presented by MemberView